One week ago today I had a disciplinary issue on my bus - phoned the parents of the students involved, did the write-up, walked the students into the office...I never received my copy of the report. I wasn't overly concerned about that until I had another very similar issue with one of the same students as was involved last week - the other student involved was a sibling from the family last week. I had discussed her daughter with her while I was on the phone about her son. At that point it was disclosed that there are some learning issues with the daughter. So long story short - after this morning's incident she will no longer be riding my bus. She's young and unable to sit still. Therefore the decision has been made to put her on a bus where she can be strapped in. That's a relief to me.
The other mother on the other hand is "out for my head" - she's accusing me of screaming at the kids, not being fair...She says I should allow the kids to move around. I haven't talked to her today about this - she actually phoned my boss. Thankfully she also told him that she's told her son to fight back if he's getting picked on - he pointed out that that's unacceptable behavior and he will face consequences if he chooses to fight back rather than letting me handle it. The initial plan was to put a seatbelt in for him - that would have made it easier to keep him in his seat. However mom has now changed her mind and says that's not an option. So ultimately I'm going to end up with a camera on my bus - to keep tabs on "everything" that goes on. Personally I really don't care for that decision but it's not mine to make. Oftentimes a camera does work to protect the driver. However to me it's a frustration because I feel like I am not doing my job adequately if one is required. (Of course I was told that the driver that had this route last year also had issues with it - it's not just me, it's the passengers.)
I will say that I do definitely raise my voice - probably fairly often. However I call the children by name and it's simply to get their attention - it's the only way to do so when one has a bus load of 60 or so children (more in the afternoons I think). I am not one to "cuss out" my passengers - and as much as possible I try to be fair and respectful. I will likely get the camera sometime next week.
Something I want to check into is what a "provocative victim" is and what the characteristics of one are.